Contact

Questions or concerns? Feel free to email me over at ducksanwich@gmail.com and I’ll get back to you as soon as possible. All emails received on holidays, Saturdays & Sundays will be replied the following working day.

Shipping & Delivery

Please note that orders cannot be edited once they are placed and registered in the system. Most orders are processed & shipped within 1-2 business working days of purchase. Once processed, a tracking number will be emailed to you.

All orders are shipped from Singapore & Indonesia & delivery time should take up to 12-21 working days for countries outside of Asia.

For countries within Asia, it should take up to 7-14 working days to arrive.

Tracking Issues

Please note, if your tracking states that your package has been delivered, but you have not received anything yet, please allow 24-48 hours after the stated delivery time to contact me. I will offer either a refund or a re-shipping of the purchased item free of charge.